Cja 304 Week 5 Team Assignment Includes


EFFECTIVE COMMUNICATION 2Effective Communication“Communication” is defined as “a process involving several steps among two or more persons, for the primary purpose of exchanging information” and “is both a simple and a complexseries of events.” Effective communication requires verbal communication skills and nonverbalcommunication skills. Additionally, the process of communication requires the ability to listenand hear, which do not mean the same thing. These skills will be discussed in the following paragraphs. (Wallace & Roberson, 2009).Verbal communication skills, also known as oral communication skills, consist of a person’s ability to speak clearly and concisely with one person or many people. The process of verbal communication consists of words being spoken by one person and heard by another person.Verbal communication is necessary in a criminal justice environment when one police officer isspeaking to the general public at the scene of an accident, requesting assistance from other policeofficers, advising a suspect of his or her 


rights, or reporting to a superior officer theresults of a request made by the superior officer. An example of verbal communication would be a police officer that needs to request observers of the community to clear the way for an ambulance.(Wallace & Roberson, 2009). Nonverbal communication skills, also known as written communication skills, consist of a person’s ability to write clearly and convey information in writing that is understandable byanyone that may need to refer to this information. The process of nonverbal communicationconsists of words being written or typed and read by other people. Nonverbal communication isnecessary in a criminal justice environment for completing a police report, drafting summaries, or “understanding written policy directives.” An example of nonverbal communication would be thecompletion of a police report to be used at the trial of a burglary suspect. It is important that this

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